General Description
Communicate with customer and warehouse operation department, send operation tasks to warehouse according to rules, and track order tracking report to ensure timely receipt and delivery.
与客户和仓库操作部门沟通，按规定向仓库下达操作任务，并跟踪订单跟踪报告，确保及时收货和发货。

Specific Accountabilities
1. Communicate with customers, deal with customer needs and customer complaints
2. Daily order processing and maintenance to ensure completion within KPI
3. Send operation tasks to warehouse according to rules, and track order tracking report to ensure timely receipt and delivery
4. Timely deal with order anomalies, operation anomalies and some system data anomalies
5. Prepare and arrange promotional activities, cooperate with warehouse operation
6. Activity data analysis and summary
7. Complete other tasks assigned by supervisor
1.与客户沟通，处理客户需求和客户投诉
2.日常订单处理和维护，确保在 KPI 范围内完成任务
3.根据规则向仓库发送操作任务，并跟踪订单跟踪报告，确保及时收货和发货
4.及时处理订单异常、操作异常及部分系统数据异常
5.准备和安排促销活动，配合仓库操作
6.活动数据分析与总结
7.完成上级交办的其他任务


Skills Required
1. Good English reading and writing skills
2. Proficient in Office software
1.良好的英语读写能力
2.精通办公软件

Experience and Qualifications
1. College degree or above
2. At least 1 year related experience (excellent fresh graduate is also acceptable)
1.大专或以上学历
2.至少 1 年相关工作经验（也可接受优秀的应届毕业生）

Core Competences
1. Data analysis ability
2. Communication skills
1 .数据分析能力
2.沟通能力

Working Relationships
1. Internal: warehouse departments
2. External: customers and suppliers
1. 内部：仓库部门
2. 外部：客户和供应商