岗位职责：通过电话、微信等方式为客户提供有效的远程解决方案，提高客户满意度根据服务流程，为客户提供硬件故障诊断，推荐备件派单等支持当遇到复杂问题时，及时做升级反馈按照流程在系统中记录完整信息和其他团队成员合作，共同完成部门目标  职位要求   大专或以上学历 积极主动的服务意识 普通话标准，良好的表达和沟通协调能力 较强的团队意识及抗压能力 具备良好的英语听说能力 有计算机基础能力优先   Job Responsibilities:   Provide effective remote solutions to customers through telephone, WeChat and other ways to improve customer satisfaction According to the service process, provided customers with hardware fault diagnosis, recommended spare parts ordering and other support Timely update feedback when complex problems are encountered Record cases in the system according to the process Cooperate with other team members to achieve department objectives   Job RequirementsCollege degree or aboveProactive and enthusiastic service mindsetStandard Mandarin, good communication and coordination skills, Good team playerGood listening and oral English skillsBasic computer skill is preferred 职能类别：咨询热线/呼叫中心客服